Returns and cancellation

No returns after it ships.

We do not take it back. We do not swap it. We do not give the money back.

This is true for a shelf piece, a made-to-order piece, and a custom piece.

Message us as soon as you know.

• Before you pay: no charge.
• You paid, but we have not bought yarn and have not started: we give the money back.
• We bought the yarn, but we have not started: we take out the yarn cost. We give the rest back.
• We have started making it: no money back.

Made-to-order and custom pieces need a 50% prepayment before we start. Pay the rest before we pack.

A ready piece ships when it is paid in full.

The same rules are in the terms and the FAQ.

A lost box is not a return.

Message us the day you expected it. Send the tracking note if you have one.

If the courier says it is lost, we make it again or give the money back. That includes the delivery cost.

This is also on the shipping page.